5bmv Privacy Policy

For the purposes of this Privacy Policy, the following terms carry the meanings defined below:

This Privacy Policy applies to all personal data collected and processed by 5bmv in connection with your use of the 5bmv.cam website, gaming platform, mobile interface, customer support services, and any promotional programmes operated by 5bmv.

This Privacy Policy applies to all registered Players and visitors of the 5bmv platform, regardless of whether they are located in Metro Manila, Cebu, Davao, or any other part of the Philippines. It does not apply to third-party websites or services that may be referenced in our content — those are governed by their own respective privacy policies.

By accessing the 5bmv platform or registering an account, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree to this Privacy Policy, please do not register or use the 5bmv platform.

5bmv collects the following categories of personal data in the course of operating our platform and delivering services to Filipino players:

3.1 Identity & Contact Data

• Full legal name as it appears on a government-issued Philippine identification document.
• Date of birth (for mandatory age verification — 5bmv is strictly 21+ only).
• Residential address, including barangay, city or municipality, and province.
• Philippine mobile number and email address registered at the time of account creation.
• Government-issued ID documents submitted during KYC verification (e.g., PhilSys National ID, driver's licence, UMID, SSS ID, Philippine passport).

3.2 Financial Data

• GCash account number, PayMaya account details, or Philippine bank account information linked for deposit and withdrawal processing.
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method used.
• Source-of-funds documentation where requested for Anti-Money Laundering (AML) compliance purposes.

3.3 Gaming Activity Data

• Bet history, game results, win/loss records, and session durations across all 5bmv game categories.
• Bonus claims, wagering activity, and promotional participation records.
• Responsible gaming settings, including any deposit limits or self-exclusion periods you have activated.

3.4 Technical & Device Data

• IP address, device type, operating system, and browser version used to access the 5bmv platform.
• Session identifiers, login timestamps, and geographic location data derived from your IP address.
• Cookie and tracking data as described in Section 8 of this Privacy Policy.

3.5 Communications Data

• Records of communications between you and the 5bmv support team, including live chat transcripts, email exchanges, and support ticket history.
• Feedback, survey responses, and voluntary information you provide in connection with promotional activities.

5bmv collects personal data through the following channels:

• Account Registration: Information you provide directly when creating a 5bmv account, including name, date of birth, mobile number, and email address.
• KYC Verification: Identity documents and supporting information you submit to complete the verification process required before withdrawals are processed.
• Deposits & Withdrawals: Payment information linked to your GCash, PayMaya, or bank account when you conduct financial transactions on the 5bmv platform.
• Platform Use: Gaming activity data, session data, and technical data collected automatically as you navigate and use the 5bmv platform.
• Support Interactions: Information you share voluntarily when contacting 5bmv's customer support team via live chat or email.
• Cookies and Tracking Technologies: Automated data collection through cookies, web beacons, and similar technologies as described in Section 8.
• Third-Party Sources: Where permitted by law, 5bmv may receive limited personal data from authorised third parties such as payment processors or identity verification services, solely for the purposes of completing transactions or verifying identity.

5bmv processes your personal data for the following defined purposes:

Under the Data Privacy Act of 2012 (RA 10173), 5bmv processes personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform the contract between you and 5bmv — specifically, to create and manage your account, process deposits and withdrawals, and deliver gaming services as outlined in the 5bmv Terms & Conditions.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing conditions, Anti-Money Laundering laws (AMLA), KYC requirements, and data reporting obligations to Philippine regulatory authorities.
• Legitimate Interest: Processing is necessary to pursue the legitimate interests of 5bmv, including fraud prevention, platform security, responsible gaming monitoring, and improving the quality of our services — where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Where required by RA 10173, 5bmv will seek your informed and freely given consent before processing personal data for purposes such as direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5bmv does not sell, rent, or commercially share your personal data with third parties. Your data may be disclosed to the following categories of recipients only where strictly necessary and proportionate:

7.1 Service Providers

Authorised third-party service providers who assist 5bmv in operating the platform, including payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), identity verification service providers, game software providers (such as JILI and Pragmatic Play), cloud hosting infrastructure providers, and customer support platform operators. All service providers are bound by contractual data processing agreements that restrict their use of your data to the specific service being performed for 5bmv.

7.2 Regulatory Authorities

5bmv is required to disclose certain personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine authorities where required by applicable law, regulatory mandate, or court order.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of 5bmv, personal data held by 5bmv may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections under RA 10173.

The 5bmv platform uses cookies and similar tracking technologies to operate core platform functions, improve user experience, and maintain session security. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function correctly, including session authentication, security tokens, and load balancing. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Used to remember your preferences and personalise your experience on 5bmv, such as language settings and game lobby layout preferences.
• Analytics Cookies: Used by 5bmv to understand how Players navigate the platform, identify technical issues, and improve overall performance. Analytics data is processed in aggregated, anonymised form where possible.
• Security Cookies: Used to detect and prevent fraudulent activity, detect unusual login patterns, and protect your 5bmv account from unauthorised access.

You may configure your browser to block or delete cookies at any time. Note that disabling strictly necessary cookies will impair your ability to log in to and use the 5bmv platform. 5bmv does not use third-party advertising or behavioural targeting cookies.

5bmv retains personal data only for as long as is necessary to fulfil the specific purpose for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account & KYC Data: Retained for the duration of your active account relationship with 5bmv, and for a minimum of five (5) years after account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Transaction & Financial Data: Retained for a minimum of five (5) years from the date of each transaction, consistent with Philippine anti-money laundering record-keeping obligations.
• Gaming Activity Data: Retained for the period your account is active and for up to three (3) years following account closure for dispute resolution, audit, and regulatory compliance purposes.
• Technical & Device Data: Retained for up to twelve (12) months from the date of collection, unless retained longer for active fraud investigation or security incident response purposes.
• Communications Data: Support chat and email records are retained for up to three (3) years from the date of the interaction.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification of the data subject.

5bmv implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, loss, or destruction:

• TLS 1.3 Encryption: All data transmitted between your device and the 5bmv platform is encrypted using Transport Layer Security version 1.3.
• Data Encryption at Rest: Personal data stored on 5bmv servers is encrypted using industry-standard encryption protocols.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All 5bmv staff with access to personal data are bound by confidentiality obligations and undergo regular privacy training.
• Two-Factor Authentication (2FA): 5bmv offers 2FA for Player accounts and mandates 2FA for all internal administrative system access involving personal data.
• Intrusion Detection & Monitoring: The 5bmv platform is subject to continuous security monitoring, vulnerability scanning, and periodic independent security audits.
• Incident Response: 5bmv maintains a documented data breach response procedure. In the event of a breach affecting your personal data, 5bmv will notify you and the NPC within the legally required timeframe under RA 10173.

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by 5bmv:

• Right to be Informed: The right to be informed that your personal data is being collected and processed, and the purposes for which it is used — as fulfilled by this Privacy Policy.
• Right of Access: The right to obtain a copy of your personal data held by 5bmv and information about how it is being processed.
• Right to Rectification: The right to request correction of inaccurate, incomplete, or outdated personal data. You may update most of your profile information directly in your 5bmv account settings.
• Right to Erasure or Blocking: The right to request the deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, subject to applicable legal retention obligations.
• Right to Object: The right to object to the processing of your personal data, particularly for direct marketing purposes or where processing is based on legitimate interest.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to Damages: The right to be indemnified for damages sustained as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of personal data under RA 10173.
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe 5bmv has violated your data privacy rights under RA 10173.

To exercise any of these rights, please contact the 5bmv Data Privacy Officer using the contact details provided in Section 14 of this Privacy Policy. 5bmv will respond to all valid data subject requests within fifteen (15) business days of receipt.

The 5bmv platform is strictly intended for use by persons aged twenty-one (21) years and above, in compliance with Philippine gambling laws and PAGCOR regulations. 5bmv does not knowingly collect personal data from individuals under the age of 21.

If 5bmv discovers or has reasonable cause to believe that personal data has been collected from an individual under the age of 21, such data will be immediately deleted and the associated account will be permanently closed. Any balance in the account at the time of closure will be handled in accordance with applicable PAGCOR procedures.

If you are a parent or guardian and have reason to believe that your child under 21 has registered or attempted to register on the 5bmv platform, please contact our support team immediately at the details provided in Section 14 so that appropriate action can be taken without delay.

5bmv reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When material changes are made, 5bmv will provide notice to registered Players via the email address associated with your account or through a prominent notice on the 5bmv platform prior to the changes taking effect.

The "Last Updated" date at the top of this document reflects the date of the most recent revision. The version of this Privacy Policy published on the 5bmv platform at the time of your last login constitutes the currently applicable version. Continued use of the 5bmv platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how 5bmv is protecting and using your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 5bmv processes your personal data, you may contact our designated Data Privacy Officer (DPO) through the following channels:

• Email: [email protected] — please include "Privacy Request" or "DPO Inquiry" in the subject line of your message.
• Live Chat: Available 24/7 within your logged-in 5bmv account dashboard — Filipino-speaking agents are available around the clock.
• Response Time: 5bmv will acknowledge all data privacy inquiries within two (2) business days and will provide a substantive response within fifteen (15) business days of receipt.

If you are not satisfied with 5bmv's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. For more information about your rights under RA 10173, you may visit the NPC's official resources through applicable Philippine government channels.

For responsible gaming concerns or self-exclusion requests, please visit our Responsible Gaming page or contact our support team directly. For full details of your rights and obligations as a 5bmv player, please review our Terms & Conditions.